Initially, Mitre 10 looked externally for existing software that could be customised for their needs but were quickly put off by significant total cost of ownership figures.
First principles are the fundamental concepts or assumptions on which a theory, system, or method is based
We returned to first principles and quickly identified that there was a minimal feature set required which would provide maximum value. Armed with this information, Mitre 10 then looked at building the solution in-house, however, with the wider transformation project well underway, resource contention was a problem. At this point, we decided to take an embedded team approach to develop the custom-purpose software.
Alongside Mitre 10 customers, service providers, and member stores, we took an insights led approach and co-created a working prototype. After a series of experiments to validate key hypotheses, we were able to further iterate the solution.
Once validated we were able to architect a custom-purpose, scalable software platform, built upon AWS Cloud Technologies. The core functionality was developed across 3 Sprint cycles and was then further iterated upon after a careful operationalisation plan was executed.